Frequently Asked Questions

Company & Policies

Q: Who is Coronation Exports?
A: We are an India-based manufacturer and exporter of home textiles and furniture, known for handcrafted cushions, throws, rugs, and seating.

Q: Do you sell to businesses or individuals?
A: We primarily supply wholesale to retailers, brands, and importers. Limited custom projects can be discussed.

Q: Do you offer private labelling or custom branding?
A: Yes. We can add your brand labels, packaging, and design specifications.

Q: Which trade fairs do you participate in?
A: We exhibit regularly at IHGF Delhi, Heimtextil, and other key global textile fairs.

Q: What products do you offer?
A: Cushions, throws, floor mattresses, poufs, stools, rugs, curtains, and accent furniture.

Q: Can I customize size, color, or design?
A: Yes. We work closely with buyers to develop custom colors, sizes, embroidery, or patterns.

Q: Do you provide swatches or samples?
A: Yes. Swatches are available. Samples may be chargeable depending on the item.


 

Q: What is the minimum order quantity (MOQ)?
A: MOQs vary by product but generally start at 50–100 pieces per style.

Q: How do I place an order?
A: Contact us via email or our enquiry form. We will confirm specifications, issue a pro-forma invoice, and begin production after deposit.

Q: What payment methods do you accept?
A: Bank transfer (TT) is standard. Payment terms are typically advance plus balance before shipment.

Q: Are samples chargeable?
A: For complex or premium items, we charge a nominal sample fee, which can be adjusted against bulk orders.

Q: What is your standard lead time?
A: Typically 6–8 weeks after order confirmation, depending on order size.

Q: Do lead times change during peak festival seasons in India?
A: Yes. During Diwali and other high-demand periods, production may take longer. We recommend ordering early.

Q: How do you ensure quality?
A: Each batch undergoes strict in-house checks for color, size, stitching, and packaging before shipment.

Do you ship worldwide?
A: Yes. We handle international orders and can ship by sea or air.

Q: What shipping terms do you offer?
A: We offer FOB, CIF, and other terms as required.

Q: How is packaging done?
A: All items are packed securely with export-grade materials to prevent transit damage.

Q: How do I track my shipment?
A: Once dispatched, we share tracking and shipping documents for real-time updates.

Q: What if goods arrive damaged or defective?
A: Notify us within 7 days of receipt with photos. We will resolve through replacement or credit.

Q: Who do I contact for after-sales support?
A: Email our customer support team at [insert email] or call [insert phone number].

Q: Do you use sustainable materials?
A: We use eco-friendly fabrics and azo-free dyes where possible.

Q: Are your artisans fairly compensated?
A: Yes. We work directly with artisan clusters, ensuring fair wages and safe conditions.

Q: Do your products meet international standards?
A: Our processes comply with EU/US quality and import regulations.